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Appointments

How it works

All appointments last one hour & your first session with us is half price.

You will generally meet with your counsellor at the same time each week, so if you are booking in with us for the first time try to choose a slot that will work for you on a regular basis.

Fortnightly attendance & changing shift patterns can also be accommodated. Just make us aware in your initial message, so that we can make sure that you’ve chosen a therapist who has sufficient diary flexibility to work around you.

Payment is made for each session at the point of booking & you will be issued a confirmation email with all of the information that you will need.

Once you’ve booked in all you’ll need to do is log on to the relevant video calling software a couple of minutes before your allotted time & your therapist will be there to welcome you.

Ways to book

Whether you choose to book online or through our office, arranging therapy with us couldn’t be easier.

Our online booking system allows you to find the appointment that fits in with your schedule straight away & within a few quick & easy steps your session will be arranged. You can book online up to 6 days in advance. Payments will show up on your bank statement under our umbrella company’s name.

Alternatively, if you cannot find a session online that works for you, or if you have some questions & you’d like to speak to our team, you can contact our office by either calling 0751 408 4909 or emailing us at info@theclearing.org.uk.

To finalise your booking, payment can either be made by card online or over the phone using Kiku or by bank transfer.

Book online today

Click on the Book Now button below to see what appointments we have free that fit with your diary.

We are here to help you, so if you have any trouble finding a convenient appointment, or any questions at all, please do get in touch with our team & we’ll see what we can do for you.

We look forward to meeting you soon.

Booking with us

Online bookings

You can arrange a session straight away by using Kiku.

Click on the Book Now button & search for an appointment that suits you across the next week. Once you’ve selected an appointment, you’ll be taken to Kiku (you’ll need to create an account if you’re new to the service).

Login to your free Kiku account & you’ll be taken to the online payment facility to confirm your appointment.

In the interest of privacy, payments will show up on your statement under our umbrella company’s name.

After your payment has been processed, you’ll a confirmation message will be sent to your Kiku account with all of the information that you’ll require for your first appointment.

Contact our office

If you can’t find a session that works for you or you’d like a bit more information before booking, get in touch with our office & we’ll see what we can do.

Our admin office is open Monday to Friday 9.30am to 5.30pm. Except on bank holidays, Christmas Eve & New Year’s Eve. Call us on 0751 408 4909 or email our team at info@theclearing.org.uk

If you let us know your availability we should be able to offer you a convenient appointment within the next few days. We’ll then set you up on Kiku & take payment over the phone to confirm your booking. Kiku will issue a confirmation message to your account with all of the details that you’ll need.

After your booking has been confirmed, all you need to do is log in to the relevant video calling software a couple of minutes before your allotted time & your therapist will be there to welcome you.

If you need to make any changes to your appointment

If you need to make any changes to an appointment you can do this using your free Kiku account. Alternatively, you can call or email our office to let us know. We require two working days notice of changes to allow us enough time to offer the appointment out to someone else.

If sufficient notice has been given we will arrange a refund for you of the full session price minus a cancellation fee of £2.50 (to cover card processing & administration costs), or if you’re rearranging we can transfer your payment across to your next booking.

Regrettably, in circumstances where two working days notice is not given the full session fee will be charged.

Please read our Terms & Conditions for more details.